Job Description

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of the following locations in Northern Virginia: Springfield, Herndon, or Ashburn.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

• Support enterprise network operations by monitoring performance and assisting with routine operational tasks across LAN, WAN, wireless, and external connectivity environments.- Generate and maintain bandwidth and utilization reports, providing visibility into network performance and usage trends.

• Track and report on key performance indicators (KPIs), availability metrics, and service performance to support SLA compliance and operational oversight.

-Perform trend analysis to support capacity planning and identify potential performance or scalability issues.

• Maintain network documentation, including configuration records, diagrams, and operational procedures.

• Assist in preparing and distributing communications for planned outages and maintenance activities.

• Support incident response activities by assisting mid and senior engineers with monitoring, ticket updates, and basic troubleshooting tasks.

• Update and maintain records in enterprise systems (e.g., ServiceNow), ensuring accuracy and completeness of operational data.

• Collaborate with network engineers and operations teams to support service delivery and maintain operational continuity.

• Contribute to continuous improvement efforts by identifying opportunities to enhance reporting accuracy and operational processes.

Job-Specific Minimum Requirements:

• Experience supporting IT operations, network operations, or technical support functions in an enterprise environment.

• Ability to create and maintain reports on network performance, utilization, and availability metrics.

• Experience using reporting and analysis tools (e.g., Excel, dashboards, or similar platforms).

• Basic understanding of networking concepts, including routing, switching, and network performance metrics.

• Ability to maintain technical documentation and operational records accurately.

• Experience supporting ticketing systems (e.g., ServiceNow) for tracking operational activities.

• Ability to follow standard operating procedures (SOPs) and assist with routine operational tasks.

• Strong attention to detail and ability to analyze trend data for reporting and capacity insights.

• Associate’s or Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field (or equivalent experience).

• 1+ years of experience in network operations, IT support, or a related technical role.

Preferred Skills and Qualifications:

• Experience supporting federal environments.

• Familiarity with network monitoring and reporting tools.

• Basic knowledge of ITIL or ITSM processes.

• Experience assisting with planned maintenance or outage communications.

• Exposure to large-scale enterprise network environments.

• Strong analytical and organizational skills.

• Ability to work collaboratively in team-based, operational environments.

• Effective written and verbal communication skills.

• CompTIA Network+ or similar entry-level certification preferred

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Minimum Requirements

TCS079, T1, Band 4

#TSTECH

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$50,000

Maximum Salary

$60,000

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