Responsibilities:- Problem investigation, troubleshooting and resolution- Master of End User Computing Support, troubleshooting, and customer service, and acts as an escalation point- Proactive on potential customer issues and IT environment health- Expert with remote troubleshooting methods- Deep knowledge and experience with Windows Servers: Active Directory, Group Policy (editing and administration), Domain Controllers, printer servers, etc.- Administration and experience migrating on a team or autonomously, on-premise Exchange of O365- Experience working with VMware or Hyper-V e.g., P2V migration, standing up and configuring virtual machines, etc.- Provides technical expertise in researching, identifying, evaluating, recommending and/or developing information security systems, controls, methods, techniques and models- Contributes to the organization, processes, teams and product in a significant manner- Adheres to organizational processes and procedures- Exhibits initiative to complete tasks in a timely manner- Displays leadership qualities, takes ownership of assigned responsibilities- Significant contributor to the education of Field Tech Support and Help Desk support personnel- Completes special projects or other duties as assigned- Contributes positively to working environment- Participates in business continuity and disaster recovery capabilities testing- Responsible to author SOPs as needed or directed- Responsible to fully document assigned tickets to show all work performed in order to pass SLRs- Responsible to maintain accurate CMDB entries for assigned tickets or tasksQualifications: - US Citizenship required- Typically requires BS degree in computer related field and 5 years of prior relevant experience. Education Substitution: For each year of degree required, 2 years of experience may be substituted.- CompTIA A+, Network+, and/or Security+ or other advanced certifications a plusPosting Date:Department: -
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